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You can sign up for free at Jambuluwuk Jewels. Once registered, you'll instantly become a White Elite Member and start earning points on every qualified stay.
No, membership in Jambuluwuk Jewels is completely free.
Click the second icon on the top-right corner of our website, then press Sign Up to register as a new member.
You can sign in anytime through our website by selecting the second icon on the top-right corner and entering your registered email and password.
After registering, check your email inbox for a verification message. Click “Confirm Email” to activate your account and start enjoying your member benefits.
Please check your spam or junk folder first. If you still haven’t received the verification email after 10 minutes, try resending it from the sign-up page or contact our Membership Support at membership@jambuluwuk.com for assistance.
If you're unable to register, make sure your email or phone number hasn't already been used for another Jambuluwuk Jewels account. Try clearing your browser cache and reloading the page.
If the issue continues, contact us via WhatsApp at (+62) 811 869 993 or email info@jambuluwuk.com, and our team will help you complete your registration manually.
If you cannot log in, please verify that your credentials are correct. If you still can’t access your account, contact us at (+62) 811 869 993 or info@jambuluwuk.com. Be sure to have your Membership Number ready.
Log in to your account, click the profile icon (people icon), then select Change Password and follow the instructions.
If you forget your password, click “Forgot Password” on the login page and follow the reset link sent to your registered email.
If you suspect unauthorized access, contact contact us via WhatsApp at (+62) 811 869 993 or email info@jambuluwuk.com immediately. Our team will temporarily lock your account, verify your identity, and help you recover it safely. We also recommend changing your password regularly and never sharing your login credentials.
Simply log in to your account on the Jambuluwuk website and edit your profile details. Please make sure your contact information is always valid and up to date.
This may happen if your contact information is linked to another account. Please contact membership@jambuluwuk.com so our team can verify your details and help you update them securely.
For your security, please contact us via WhatsApp at (+62) 811 869 993 or email info@jambuluwuk.com using your registered email address. Our team will verify your identity and assist you with updating your phone number.
As a security measure, the redemption feature will be temporarily disabled for 24 hours after any changes to your personal information. During this period, you can still access your account normally.
No, each person can only have one Jambuluwuk Jewels account registered under a single email address.
Click the second icon on the top-right corner of our website and select Future Bookings. All your upcoming reservations will appear there.
Yes, you can request to delete your account by contacting us via WhatsApp at (+62) 811 869 993 or email info@jambuluwuk.com. Once deleted, all your points and membership benefits will be forfeited and cannot be restored.
Your privacy is our priority. All member data is handled according to Jambuluwuk’s Privacy Policy and will never be shared with third parties without your consent.
There are four elite tiers in the Jambuluwuk Jewels program:
You can upgrade your membership by staying and spending at any Jambuluwuk Hotels & Resorts. Once you reach the required milestone, your tier will automatically be upgraded (for example, from White to Silver).
Your new tier status takes effect immediately after you meet the qualifying nights or spending requirement.
Your tier is determined by the total number of qualified nights or accumulated spending within a 12-month period.
To keep your current tier, you must meet the required number of qualified nights or total spending within the membership year.
If you don’t meet the minimum requirement within the membership year, your status will automatically be downgraded to the previous tier.
No. Only bookings made directly through official Jambuluwuk channels (website, call center, or hotel front desk) are eligible for tier qualification and point earning.
All members enjoy discounted room rates, free internet, and access to exclusive promotions. Higher tiers unlock more privileges such as room upgrades, complimentary breakfast, spa treatments, late check-out, and welcome amenities.
Yes, however, certain benefits may vary depending on each hotel’s facilities and regional policies.
Room upgrades are subject to availability and granted at the hotel’s discretion during check-in.
Member discounts cannot be combined with special rates, corporate deals, or promotional packages unless otherwise stated.
Each tier is valid for one year from the date you achieve it. To maintain your level, continue earning the required number of nights or spending within the next 12 months.
Yes, you can earn and redeem points at all participating Jambuluwuk Hotels & Resorts across Indonesia, including:
You earn 1 point for every IDR 100,000 spent on qualified room stays booked directly through official Jambuluwuk channels — our website, call center, or hotel front desk.
You can redeem your Jambuluwuk Jewels Points for:
You can redeem points for reward nights, room stays, or selected merchandise directly through your Jambuluwuk Jewels account. 1 Point = IDR 50,000 in redemption value.
Points are typically credited within 5–14 business days after check-out.
An eligible stay is any booking made directly through official Jambuluwuk channels and paid at an eligible rate.
Complimentary stays, staff rates, or third-party promotional rates do not qualify for points.
This may happen if your booking was made through a third-party platform, or if your membership number wasn’t added to your reservation. Please contact us via WhatsApp +62 811 869 993 or email info@jambuluwuk.com to have your stay reviewed.
Log in to your Jambuluwuk Jewels account to view your current balance, transaction history, and available rewards.
No. Jambuluwuk Jewels Points are non-transferable and cannot be sold, exchanged, or shared between accounts.
Yes. Points are valid for one year from the date they are earned. If there is no earning or redemption activity within 12 months, your points will automatically expire.
You can view updated point valuations and redemption options in your member dashboard. The current value is 1 Point = IDR 50,000 when redeemed for eligible rewards.
Booker and Planner benefits are available to members who make bookings or plan group events on behalf of others at Jambuluwuk Hotels & Resorts.
When you book or organize meetings, events, or group stays through Jambuluwuk’s official channels, you can earn points based on total spending.
Yes, group or event bookings must be made directly through Jambuluwuk’s sales team or official channels to qualify for points.
Yes, as long as the bookings are made under your registered member ID and follow program terms.