• This website is owned and operated by Cathay Hospitality Management (hereinafter referred to as CHM). We emphasize and value the importance of privacy and are committed to protecting your personal data with high standards. This Privacy Policy explains how we collect and use your personal data to meet your business needs. To protect your privacy, the following lists the security measures we will adopt and guarantees what we will not do. By using this website, you agree to this Privacy Policy and its terms. In addition, please review the Terms of Use on the website to manage your requirements (including www.cathayhotel.com). We hope you feel assured when using this website.
  • This website is governed by the laws of Taiwan. Visitors to this website should be aware that Taiwanese laws may differ from those of your country of residence. If you reside outside of Taiwan, you assume the risk of using this website and must comply with all applicable local and national regulations. By using this website, participating in related activities, or providing us with your personal data: (i) you consent to the transfer and processing of the data you provide; (ii) you understand that Taiwanese law may provide lower standards of personal data protection compared to some countries; and (iii) you acknowledge that this website will process your information in accordance with this Privacy Policy and Taiwanese law. Therefore, you cannot claim protections under other jurisdictions.

How We Collect Your Personal Data:

When you contact us through the website, we may collect your and/or your company’s information, such as:

  • Detailed contact information (e.g., first name, last name, phone number, e-mail);
  • Company information (e.g., company name, date of establishment, address, members, etc.);
  • Company’s financial or related data (for planning and feasibility review purposes);
  • Company’s short-term and long-term plans or other project data;
  • Company’s loyalty program membership data;
  • Your preferences and vision (e.g., how many hotels you plan to open domestically or internationally within a few years);
  • Your questions and feedback before/after using the website;

How We Use Your Data:

Without your permission, CHM prohibits unauthorized access, use, or disclosure of your personal data to third-party companies. We use your personal data for the following purposes, including:

  • Notify you of changes, issues, or confirmations related to company business;
  • Assist in managing the accounts, services, and products we provide;
  • Assist in detecting fraud or losses;
  • Notify you if you have won any contests or prizes;
  • Provide you with business, travel-related information, CHM updates, or promotional content related to products and services via communication channels you agreed to receive (such as email);
  • If you wish to update or change your data, express satisfaction, or have questions, please contact service@cathayhotel.com.tw;
  • During recruitment, we may conduct background checks based on information in your resume, such as expected salary, work permit, or other details;
  • If you subscribe to newsletters via email, we will only provide you with relevant, useful promotional content. Communications may include CHM promotions or those of strategic partners. We use third-party email services to send such content, but they are prohibited from using your email address for any other purpose. You can update your preferences at any time via options in each email.

Personal Data Security:

Without your permission, CHM prohibits unauthorized access, use, or disclosure of your personal data to third parties. We use your data for the following purposes:

  • Notify you of changes, issues, or confirmations related to company business;
  • Assist in managing the accounts, services, and products we provide;
  • Assist in detecting fraud or losses;
  • Notify you if you have won any contests or prizes;
  • Provide you with CHM information, promotions, or travel-related updates via communication channels you agreed to receive;
  • For inquiries or updates, please contact service@cathayhotel.com.tw;
  • For employment, we may conduct background checks based on information you provide (e.g., expected salary, work permits);
  • If you agree to receive newsletters, we will only send you useful promotions relevant to CHM or partners. Third-party email services will be used only for sending, never for other purposes.

To Protect Your Privacy:

Please do not send credit card numbers or any other confidential personal information via email. We will never ask for such sensitive details via text messages or emails. For reservations or promotional offers, we may ask for credit card details only by phone. If you receive such requests, do not respond and notify us at reservations@cathayhotel.com.tw.

Links to Other Websites:

Even if you have not left this website (for example, during booking, payment processing, or hosting services), some transactions or services may be provided by strategic partners. These links are for your convenience only. We do not control their privacy practices. When you leave our site, please review the privacy policies of those websites. CHM is not responsible for the security of such external sites.

How We Share Your Data:

We may share your personal data with subsidiaries, ultimate holding companies, affiliates, or third parties, including:

  • When buying or selling a business or assets, we may disclose your data to potential buyers or sellers;
  • If CHM or its assets are acquired, customer personal data will be transferred as part of the assets;
  • When required by law, agreements, or for protecting CHM, our customers, or others’ rights, property, or safety;
  • For fraud prevention and credit risk reduction, we may exchange information with other companies or organizations;
  • With vendors, third-party businesses, and marketing partners, including those offering prizes, contests, or promotions sponsored by CHM. Clear explanations will be provided so you can choose to participate;
  • Other than these, we will not sell, trade, or rent your personal data to any group or individual.

Cookies and Similar Technologies:

Our website uses cookies. A "cookie" is a small file sent to your browser and stored on your computer. Each time you request a page, your browser sends the cookie back to the server. Cookies will not harm your computer. You may disable cookies in your browser settings, though this may affect certain functions.

We use cookies such as those from Google Analytics to count visitors, track browsing, and help improve our website.

For research and marketing, we may analyze data from cookies to study audience size, usage patterns, and trends. This analysis is statistical and does not reveal personal data.

Social Media Tools and Features:

Social applications on the CHM website may identify you even without clicking their buttons if your accounts are active on your device. These networks may track your browsing on CHM websites.

Please review the policies of these networks to understand how they collect and use data, especially regarding advertising. These policies explain your options for configuring accounts. CHM may allow you to post public content (user content) such as comments, discussions, photos, videos, or suggestions.

Note that such content may be publicly displayed and read by others. Any voluntarily disclosed personal data will be considered public and not protected by this Privacy Policy. User content may be displayed online or offline (e.g., via CHM, broadcasts, DVDs). We may use it for marketing, advertising, PR, and promotions.

Children’s Policy:

This website does not knowingly collect personal data from individuals under the age of 20. Parents or guardians should not allow children to submit data without consent.

Your Privacy Choices:

If you do not want us to collect or use your data, do not provide it. If you have already provided data and wish to cancel, update, or access it, you can:

  • Send an email to reservations@cathayhotel.com.tw
  • Fax: +886 2 7706 3601
  • Write to: 2F, No. 319, Sec. 2, Dunhua South Road, Da’an District, Taipei City 10669, Taiwan (Attn: Privacy Office)

Jurisdiction:

CHM is a company established under the laws of Taiwan. Therefore, we comply with Taiwan’s Personal Data Protection Act and other applicable regulations when processing all personal data.

Right to Revise Privacy Policy:

To ensure effective protection of user privacy, this Privacy Policy may be revised in response to technological trends, legal updates, or other changes. Any revisions will be posted promptly on this website.

Contact Us:

HOTEL COZZI is under Cathay Hospitality Management. This website is owned and operated by CHM.
For more information, please contact us.