Frequently Asked Questions


FREQUENT ASKED QUESTIONS
 
1. What is Armada Rewards
A: Armada Rewards is a frequent booking program which rewards member for their booking with the Armada Petaling Jaya Hotel
 
2. How do I sign up?
A: You can sign up in our website at [Loyalty Program Site] or simply tick on the tick box “I want to be an Armada Rewards member” when you make a booking with us.
 
3. Does it cost anything to join Armada Rewards?
A: No, you can join the program for FREE.
 
4. How can I earn points and how many points can I earn for 1 booking?
A: You will earn 1 point for every MYR 1 spent in our hotel and your points will be credited automatically to your account. All you need to do is to present your membership e-card upon check-in at the hotel.
 
5. How and when can I redeem my points?
A: You can log in to your account in [Loyalty Program Site] to see the rewards catalog and redeem for your favorite reward.
 
6. Why can’t I redeem my points?
There are some cases that you cannot redeem your points:
a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later.
b. Your points have expired.
c. The reward you have chosen is out of stock. In this case usually the website will have the notification to let you know.
If you still have more concerns about your redemption, don’t hesitate to contact our support team at pr@armada.com.my
 
7. How long does it take for the reward points to be credited to my account?
Points will take 24 hours to be credited to your account.
 
8. How long are my reward points valid for?
Points will be valid for 24 months after the issued date.
 
9. How do I check my point balance, transactions and redemption?
You can find all your points details when you log in to GHS Rewards website at [Loyalty Program Site].