FAQs
1. What is M-REWARDS?
A: M-REWARDS is a frequent booking program which rewards member for their booking with Hotel Delonix.
2. How do I sign up?
A: You can sign up in our website at MRewards.id or simply tick on the tick box “I want to be a M-REWARDS member” when you make a booking with us.
3. Does it cost anything to join M-REWARDS?
A: No, you can join the program for FREE.
4. How can I earn point and how many point I can earn for 1 booking?
A: You will earn 1 point for every 1,000 IDR spent in our hotel and you point will be credited automatically to your account. All you need to do is to present your membership card upon check-in in the hotel.
5. How and when can I redeem my points?
A: You can log in to your account in MRewards.id to see the reward catalog and redeem for your favorite reward.
6. Why can’t I redeem point?
There are some cases that you cannot redeem for your point:
a. You don’t have enough point to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later.
b. Your points have been expired.
c. The reward you have chosen is out of stock. In this case usually the website will have the notification to let you know.
If you still have more concern about your redemption, don’t hesitate to contact our support team at m-rewards@delonixhotel.com
7. How long does it take for the reward point to be credited to my account?
Points will take 24 hours to be credited to your account.
8. How long are my reward points valid for?
Point will be valid for 24 months after the issued date.
9. How do I check my point balance, transactions and redemption?
You can find all your point details when you log in to GHS Rewards website at MRewards.id.
