T&C
Terms & Conditions
A. Membership Eligibility
1. All individual guests are eligible for membership. membership is not transferable.
2. Membership in is open only to individual residents in countries where the program is permitted by law.
3. Membership in is valid within two (2) years for Gold, Silver, Platinum, and Black.
4. The Hotel reserves the right to refuse/terminate Membership without a given reason or reject any application if the required information is not supplied accurately and in full.
B. Earning Points
1. The points of the are based from qualifying room rates in participating hotels. Food & Beverage consumption may earn points if charged to room. Service charges, taxes, and other incidental charges are not eligible for points.
2. It is the Members' responsibility to quote their membership number when making reservations at .
3. Members may log in to the members' portal - MRewards.id - to check their point balance and transaction activities or email the Membership Services Manager at @delonixhotel.com, to get an update.
4. Members who are missing credit from their member account must notify the Membership Services Manager within 30 days of the check-out date. Failure to notify the membership services team, will result to non-credit of the relevant points. Members can verify their points one (1) business days after they have checked out. Any claims for missing points can be forwarded to Membership Services via email at
6. points are credited to members as long as they stay and pay for the room.
7. A guest must have been enrolled as a member at the time of stay in order to earn points.
8. Points are valid within two (2) years only or 24 months from date of issuance.
C. Claiming the Reward
1. Members may redeem their points for rewards at MRewards.id under Members' Portal – Rewards / Redemption section. In addition to Members' user IDs and passwords, the Hotel reserves the right to seek other personal information for verification purposes.
2. Minimum point levels apply to each reward. Please refer to the Rewards Chart of the website for redemption requirements.
3. Members are solely responsible for making reservations and for confirmation of stays or services provided by participating partners that accept Rewards Certificates.
4. Upon redemption online, members shall collect their reward certificates. Members shall advise their intention to use the reward certificates at the point of reservation. Utilization of the Reward Certificates is subject to availability. Membership e-card needs to be presented in order to enjoy the membership privileges and/or discounts unless otherwise stated.
5. Unused reward certificates cannot be returned for credit to the Members' accounts or exchanged for cash.
6. The Hotel is not responsible for Redemption Partners' withdrawal from the program or Partners' rewards cancellation, which may affect the rewards offered.
D. Recognition and Benefits
1. Members are required to present their Membership e-Cards to enjoy privileges and/or discounts in the Hotel or with participating partners. The Hotel may request for additional identification cards for verification purposes.
2. The privileges and/or discounts will be extended only to the Members whose name appears on the e-card. The e-card must be presented in order to enjoy the membership privileges and/or discounts unless otherwise stated.
E. General Rules
1. Your Membership e-card remains the property of the Hotel. Use of your Card constitutes acceptance of the benefits, privileges and the terms and conditions listed herein.
2. Whenever there is a change of personal particulars, it is the Member's sole responsibility to update their membership record in the Members' Portal or inform Membership Services in writing.
3. The safe keep of the Reward Certificates is the sole responsibility of the member. There shall be no replacement of reward certificates.
4. The Membership Services Office reserves the right to correct any Member statements or Point accruals or balances that are incorrect due to processing errors.
5. The Hotel reserves the right to amend the rules, restrictions, program benefits, and special offers without notice. The Hotel reserves the right to terminate the program at any time.
6. Earnings of Points and redemption of Rewards are subject to all applicable laws and regulations.
7. Benefits and Rewards received under may be subject to taxes. Such taxes are the sole responsibility of the Member who is the recipient of the said benefit or Reward.
8. The Hotel makes no warranties or representations, whether expressed or implied, and expressly disclaim any and all liability (including consequential damages) with respect to the quality of goods or services claimed, redeemed and/or enjoyed through the . All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws and regulations. In the event any Member transfers the use of any Reward Certificate, this Clause shall also apply to the transferee.
9. The Hotel and/or reserve the right to adjust the Point values as and when necessary to reflect changing market conditions.
10. Fraud or abuse concerning or Reward usage is subject to appropriate administrative and/or legal action by the Hotel and/or participating partners.
11. This Program is void where prohibited by law.
12. Loyalty Program is a program operated by the Hotel. Service providers may also have access to Members' records.
13. All interpretations of the Program Terms and Conditions shall be at the sole discretion of the Hotel. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Indonesia.
