FAQ
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- What is VOILÀ Hotel Rewards?
- Is there a fee to join VOILÀ Hotel Rewards?
- What are all the benefits of joining VOILÀ Hotel Rewards?
- How long does it take to receive my VOILÀ membership card?
- What will happen if I don’t stay at a participating VOILÀ hotel?
- What is an Eligible stay and an Eligible Rate?
- What are eligible charges?
- What are ineligible charges?
- What is the difference between a stay and a night?
- How many VOILÀ points do I earn when I stay at a participating Voilà hotel?
- How many rooms can I earn points for at once?
- When can I expect to see a record of my stay on my VOILÀ Hotel Rewards account?
- How often will I receive my VOILÀ statement?
- How do I receive points credit for a missing VOILÀ Hotel Rewards stay?
- Can I cancel my reservation online?
- How is my online privacy protected?
What is VOILÀ Hotel Rewards?
VOILÀ Hotel Rewards is a truly unique hotel loyalty programme that unites a variety of properties -- including four- and five-star independent hotels and resorts -- from around the world. VOILÀ rewards you with exclusive membership privileges and points toward free hotel rooms for every dollar you spend at all participating VOILÀ hotels worldwide.
TopIs there a fee to join VOILÀ Hotel Rewards?
No, membership is free. Simply click 'Join Now' at the top of the page and complete the online enrolment form to join.
TopWhat are all the benefits of joining VOILÀ Hotel Rewards?
By joining VOILÀ Hotel Rewards, you can earn points at all participating VOILÀ Hotel Rewards throughout the world. Your points can be redeemed free hotel stays, or frequent flyer miles. Visit the Member Benefits page to see all of the available rewards. VOILÀ Hotel Rewards members also receive exclusive offers from participating VOILÀ hotels, including hotel rate discounts, vacation sweepstakes entries, and other travel deals.
TopHow long does it take to receive my VOILÀ membership card?
If you enroll using an enrollment brochure you obtain at a hotel, please ask the front desk agent to give you a printout of your VOILÀ account number. You should use that number when making reservations, and expect to receive your membership card and materials within 2-4 weeks. If you enroll online you will receive your account number upon submitting required information. Your permanent membership card will be mailed to you after your second night at a participating VOILÀ hotel.
TopWhat will happen if I don’t stay at a participating VOILÀ hotel?
Members who do not earn points in any 24 month consecutive period will be removed from the program and, and are subject to forfeiture of all accumulated points. Members can redeem VOILÀ points for any VOILÀ reward for which they are eligible prior to the account being closed. After the points have been redeemed, the VOILÀ account will be closed and all remaining points in the account will be forfeited. To reactivate your account you must re-register.
TopWhat is an Eligible stay and an Eligible Rate?
An Eligible stay is one or more consecutive nights at the same participating Voilà property. A qualifying rate includes most business and leisure rates. If you do not pay an Eligible Rate, your stay is not an Eligible Stay and will not count towards the Orion and Centaurus stay requirements. Visit the Terms and Conditions link in the footer for more information.
TopWhat are eligible charges?
Eligible charges vary by hotel, but always include the Room Charge. To see what charges are eligible at a particular hotel, visit the hotel details page for the specific hotel of interest.
TopWhat are ineligible charges?
Ineligible charges vary by hotel. Ineligible charges usually include, but are not limited to: taxes, service charges, gratuities, parking, recreational charges, airline crew room charges, and third party room reservation charges. To see what charges are ineligible at a particular hotel, visit the hotel details page for the specific hotel of interest.
TopWhat is the difference between a stay and a night?
A “night” is considered one-night at any of our hotels. A “stay” can consist of any number of consecutive nights at the same hotel, regardless of frequency of check in/out.
TopHow many VOILÀ points do I earn when I stay at a participating Voilà hotel?
VOILÀ members earn 10 points for every eligible dollar spent. Orion and Centaurus VOILÀ members receive bonus points. Visit the Membership Benefits page to see all the benefits you will receive as a VOILÀ Member.
TopHow many rooms can I earn points for at once?
You can collect points on all Eligible Charges for multiple hotel rooms per stay, provided those rooms are used in conjunction with the your stay at the same hotel, and that their Voilà member number is recorded on each reservation, and the charges from those multiple room reservations are paid on one folio.
TopWhen can I expect to see a record of my stay on my VOILÀ Hotel Rewards account?
A stay takes five to seven days from the date of check-out to post on your VOILÀ account. You can review this information by logging into your account.
TopHow often will I receive my VOILÀ statement?
You will receive quarterly (four times a year) account statements via email that summarize your earnings. You can also track all your earnings and other account information online by logging into your account.
TopHow do I receive points credit for a missing VOILÀ Hotel Rewards stay?
If you believe your account activity statement is inaccurate, send an email to your regional VOILÀ Customer Service centre. Please be prepared mail or fax a legible copy of the Member's hotel folio (paid hotel receipt) to the Voilà customer service centre. Failure to supply the adequate and unaltered documentation may result in denial of such point credit.
TopCan I cancel my reservation online?
You can cancel existing reservation made online by logging into Your Account (in the main navigation) and clicking the Cancel Reservation link.
TopHow is my online privacy protected?
VOILÀ Hotel Rewards is committed to the highest level of privacy protection for all our members with special programs and safeguards in place. Your login is always executed through a secure connection. Please refer to our Privacy Policy linked from the footer for details.
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